Somatech develops a customizable solution that rapidly capitalizes on the vast amount of underutilized (textual and structured) CRM data. The solution accesses and analyses the invaluable information generated by customers through emails, social media and call center records so providers can proactively improve customer satisfaction and reduce problems.
Our summarization engine can analyse a list of reviews about a particular brand or product and categorize them according to different aspects. The grouped reviews would be easy to go through and analyze.
In addition to aspect-based categorization, our summarization engine can be used to group reviews according to sentiment and informativeness; and to remove short or slang reviews while summarizing their sentiment statistically.
Our sentiment analysis engine can analyse a given natural language text and extract the sentiment (negative or positive) in it. It can thus be used for categorizing and quantifying comments in social media. Our technologies are developed both for Turkish and English.